Privacy Policy

Last updated on July 8, 2024

Introduction:

We value your trust that we will handle personal information about you with care and consideration, since we are aware of how important it is to you. Through its websites, devices, goods, services, online marketplace, and applications that make reference to this Privacy Notice, LIFE DAY ESSENTIAL Services and its affiliates gather and handle your personal information. This Privacy Notice explains how they do this. You consent to our using your personal information, including sensitive personal information, as set forth in this Privacy Notice, which we may update from time to time at our discretion, by using the Services. Additionally, you accept and give us permission to gather, store, process, transfer, and share your personal data—including sensitive data—with other parties or service providers.

What information do we collect?

We value your trust that we will handle personal information about you with care and consideration, since we are aware of how important it is to you. This Privacy Notice explains how Life Day Essentials websites, devices, goods, services, online marketplaces, and applications that make reference to this Privacy Notice are how Seller Services Private Limited and its affiliates gather and use your personal information. You consent to our using your personal information, including sensitive personal information, as set forth in this Privacy Notice, which we may update from time to time at our discretion, by using the Services. Additionally, you accept and give us permission to gather, store, process, transfer, and share your personal data—including sensitive data—with other parties or service providers.

How do we use your information?

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

• Purchase and delivery of products and services: In order to receive and process orders, supply goods and services, handle payments, and stay in touch with you regarding orders, goods and services, and special offers, we need to know personal information.
• Provide, troubleshoot, and improve Life Day Essentials Services: Your personal information is used by us to operate the Services, evaluate performance, correct mistakes, and enhance their usefulness.
• Suggestions and customisation: We utilise the personal information you provide us to determine your preferences, suggest features, goods, and services that you might find interesting, and customise your use of our services.
• Provide voice, image, and camera services: When you use our voice, image, and camera services, we use your voice input, images, videos, and other personal information to respond to your requests, provide the requested service to you, and improve our services.
• Comply with legal obligations: In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and bank account information for identity verification and other purposes.
• Communicate with you: We use your personal information to communicate with you in relation to Life Day Essentials Services via different channels (e.g., by phone, e-mail, chat).
• Advertising: We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads.
• Fraud Prevention and Credit Risks: We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Life Day Essentials, and others. We may also use scoring methods to assess and manage credit risks.

How secure is my information?

We design our systems with your security and privacy in mind.

• We work to protect the security of your personal information during transmission by using encryption protocols and software.
• We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling payment card data.
• We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, processing, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
• Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs.
• It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. Be sure to sign off when finished using a shared computer.

What information can I access?

You can access your information, including your name, address, payment options, profile information, Prime membership, household settings, and purchase history in the "Your Account" section of the website or mobile application. To request access to personal information that is not available through Your Account you can submit a request.

Conditions of use, notices, and revisions

Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Examples of information collected

If you decide to use Life Day Essentials Services, your use of the services and any privacy-related issue will be governed by this notice and our conditions of use, which include restrictions on damages, dispute resolution procedures, and the application of Indian law. Please get in touch with us and provide a detailed description of your concerns if you have any regarding privacy at Life Day Essentials, and we will work to address them. Our Privacy Notice will be updated to reflect the ongoing changes to our business. For the most recent updates, make sure you often visit our websites.

Information you give us uhen you use services

You provide information to us when you:

• Search or shop for products or services in our marketplace
• Add or remove an item from your cart, or place an order through or use Services
• Download, stream, view, or use content on a device or through a service or application on a device
• Provide information in Your Account (and you might have more than one if you have used more than one e-mail address or mobile number when shopping with us) or Your Profile
• Upload your contacts, including access to mobile device contacts for certain services
• Configure your settings on, provide data access permissions for, or interact with a Life Day Essentials service
• Offer your products or services on or through Services
• Communicate with us by phone or email

As a result of those actions, you might supply us with such information as:

• Identifying information such as your name, address, and phone numbers
• Payment information
• Your age
• Your location information
• Your IP address
• People, addresses, and phone numbers listed in your Addresses
• E-mail addresses of your friends and other people
• Content of reviews and e-mails to us
• The personal description and photograph in Your Profile

Information you can access

Examples of information you can access through the Services include:

• Status of recent orders (including subscriptions)
• Your complete order history
• Personally identifiable information (including name, e-mail, password, and address book)
• Payment settings (including payment method information, promotional certificate)
• E-mail notification settings (including Product Availability Alerts, Delivers, Special Occasion Reminders, and newsletters)
• Recommendations and the products you recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations)
• Shopping lists and gift registries (including Wish Lists)
• Your content, devices, services, and related settings, and communications and personalized advertising preferences
• Content that you recently viewed
• Your Profile (including your product Reviews, Recommendations, Reminders, and personal profile)
• Information and officially valid documents regarding identity and address information, including PAN numbers